Resume of
  Frederick W. Westfall, Ph.D.
  850-609-8075 (home) 850-803-1739 (cell)
  January 2020   Troy University - Fully Retired
    I wish all future students, faculty and staff the very best in the future.
  October 2013
  Troy University - Lecturer, Sorrell College of Business 
    After retiring from my full-time ranked faculty position with Troy, I have returned as a contract Lecturer with the Sorrell College of Business where I will teach selected courses in Information Systems on an as-needed basis.
  August 2012
August 2013
  Troy University - Associate Chair for the Information Systems and Quantitative Methods Division, Sorrell College of Business 
    As Associate Professor I served as the Sorrell College of Business Associate Division Chair for Information Systems and Quantitative Methods. As such, I was the focal point for all curriculum issues and faculty who taught in the Information Systems discipline at all Troy University locations.
  April 2009
July 2012
  Troy University - Global Campus Chair
    As Associate Professor I served as the TROY Global Campus Chair for Information Systems and Quantitative Methods. I am the focal point for all curriculum issues and faculty who teach in those disciplines for all TROY locations outside the state of Alabama, including eTROY.
  August  2007
March 2009 
  Troy University - Southeast Region
    As Associate Professor I served as the Regional College Coordinator for all Business Programs and Regional Program Coordinator for Graduate Business Programs for the Southeast Region which includes the former Florida Region Sites.  I also served as the Associate Director Academics for the Florida Area and taught courses in management and information systems.
  October 2000
July 2007
  Troy University - Florida Region
    I joined the Troy State Faculty full-time and  teach both Undergraduate and Graduate courses. In January, 2001, I  assumed the duties of the Regional Chair of the Business Programs for the Florida Region.  I teach in-class and online courses in management and information systems. 
  August 1999
September 2000 
  Troy State University - Florida Region
    As an adjunct instructor I taught Graduate Level courses in Management Information Systems at the Florida Regional Offices, Pensacola Naval Air Station, Tyndall Air Force Base, Orlando, and Tampa.
  January 1998
September 1998
  Frontier Applied Sciences
    As an instructor, I taught continuing education courses on Microsoft Office 97 (Word, Excel, PowerPoint, and Access), and JetForm FormFlow v2.15 to Wright-Patterson military contractor personnel and others.
  June 1997
September 1998 
  Miami University (Ohio)
    I was a Visiting Professor at Miami University (of Ohio) where I taught courses in Computer Science and Society, Computer Applications, and Introduction to the Internet (focusing on the educational and recreational use of the internet).
  June 1997
September 1998 
  Hands-On, Inc.
    As an instructor, I taught multiple courses under contract to Sinclair Community College for Hands-On. In addition to Microsoft Word and Excel, I taught Lotus, Ami Pro, and other non-Microsoft software applications. While most classes were taught in a classroom setting, there were some one-on-one instruction provided special clients.
   January 1995
 June 1997
  Andersen Consulting
     (now called Accenture)
    Senior Functional Manager on various projects, including:
    Ammunition Management Standard System Proposal
      I provided system and functional integration expertise for the Department of Defense Ammunition Management Standard System (AMSS) proposal. Responsible for identifying functional requirements and converting them for mapping to the proposed SAP R/3 commercial software package.
      United States Postal Service
      I provided system and functional integration expertise for several USPS mail control systems, ensuring each system functionally complies with the overall goal of end-to-end mail flow management and contributes to the other customer focus initiatives within the Postal System.
      Integrated Maintenance Data System (IMDS) Proposal
      I was an integral part of the winning IMDS proposal team responsible for creating and producing the Software Process Improvement Plan and Past Performance Data. I was also responsible for setting up and coordinating the Software Capability Evaluation done on three other Andersen Consulting engagements. The proposal was awarded to Andersen Consulting as the Prime Contractor on July 19, 1996.
      Department of Defense
      I was responsible for analyzing user needs, determining functional requirements, and performed functional analyses to identify required tasks and their interrelationships. This involved window and module design for the requirements computation functionality of the system. I wrote test descriptions and conducted string and system tests for the Simulation Recomputation Tool (SRT), the desktop "what if" tool for inventory managers and their supervisors.
  June 1994
  Assessment Technologies Plus (

As owner of ATPlus, I create, update, administer, and produce the Quality Measurement Index® and other Malcolm Baldrige Performance Award-based assessment tools used by my clients. I specialize in the personal approach to improving organizational performance in healthcare, manufacturing, and service organizations using proven strategic focus technologies. Clients include the 177 Veterans Affairs Medical Centers and various non-governmental health care and industrial organizations. I also provide specialized computer application development and training.

June 1991
December 1994 
  The Pacer Group (and DDI-Pacer Alliance)
    I was Director, Assessment Systems and responsible for designing research on organizational assessments and customer satisfaction measurement at Pacer and DDI-Pacer for client firms, including making recommendations for corporate strategic planning sessions in client firms. I was responsible for the design, implementation, and analysis of various client-defined and three internal research product offerings. I performed dozens of organizational assessments around the Malcolm Baldrige National Quality Award. I also brought all requisite technologies internal to the Pacer Group, which reduced cycle time from more than four weeks to fewer than five days. In addition, I also introduced and developed customer satisfaction analysis capabilities within the organization. These were later used in patient satisfaction analyses that, with the other organizational assessment, formed the foundation for consulting interventions with clients. I was also responsible for project management with existing clients (client services) to ensure all program elements were delivered as proposed and that clients were pleased with the consulting services and/or products from The Pacer Group.
    As Vice President, Products, my responsibilities included research and analysis and overall responsibility for development and implementation of Pursue, a quality analysis tool, to market. This involved budgeting, writing the computer program, coordinating the design, layout and production of the final product, marketing and follow-on support. The product was introduced to the market in December 1993. As vice president, I was also responsible for determining strategic direction and cost center operations. 
      As manager, business operations, I was responsible for development and implementation of office automation technologies to support the Pacer consulting practice. I established PC-based inventory, accounting, billing, client management, project management, personnel scheduling, telecommunications and database marketing capabilities. 
  January 1968
May 1991
  U.S. Air Force
    Various Positions
      From April 1984 to May 1991, I was an Assistant Professor of Logistics Management/Associate Professor of Logistics Management and Head, Department of Logistics Management, Air Force Institute of Technology, Wright-Patterson AFB, OH. I taught courses in logistics management, systems management, international logistics and computer applications courses. Academic responsibilities included curriculum development and review, program management, advising student research, and serving on several faculty governance committees. As Department Head, I was responsible for the professional academic development of 22 faculty and 4 staff, course development, and financial management. I was also an on-site consultant to the Defense Logistics Agency and the Air Force Logistics Command. I also edited and contributed to a textbook on logistics management.
      From April 1981 to March 1983, I was sponsored by the Air Force to attain my Ph.D.  I attended The Ohio State University during this time and then returned to the Air Force Institute of Technology to begin an academic career with the Air Force. 
      From December 1979 to March 1981, I served as executive officer to the commander, International Logistics Center and executive officer to the assistant to the commander for international logistics, headquarters AFLC, Wright-Patterson AFB, OH. In that position, I was responsible for all manpower, personnel and administrative actions as well as control of a $2 million budget for more than 400 personnel. 
      From October 1977 to December 1979, I served as international logistics staff officer, assistant to the commander for international logistics, HQ AFLC, Wright-Patterson AFB, OH. I provided planning and program guidance for security assistance programs in support of more than 60 foreign countries. I also wrote a computer program to forecast administrative surcharge funds based on projected weapon system sales, support requirements, and flying hours.
      From October 1976 to September 1977, I served as logistics adviser to the Imperial Iranian Air Force, Bandar Abbas, Iran, where I provided technical assistance, training (classroom and on-the-job), and advice to base-level supply and maintenance personnel as well as logistics guidance to the Imperial Iranian Air Force Headquarters.
      From May 1975 to September 1976, I served as materiel facilities officer, 824 Supply Squadron, 1st Special Operations Wing, Hurlburt Field, Florida. I was responsible for the receipt, storage, protection, issue and delivery of materiel to final users. 
      From July 1972 to April 1975, I served as HQ AFLC liaison officer, Clark AB, Philippines. Spent a LOT of time in Vietnam, Thailand, and other some unnamed places meeting with AF and local employees working on USAF initiatives.  I was responsible for coordinating all AFLC activities in Southeast Asia as well as advising the commander, 13AF, and the many Military Assistance Advisory Groups throughout Southeast Asia on logistics matters relating to AFLC areas of responsibility. 
      From April 1969 to May 1972, I served as chief of supply and transportation, 2952 Combat Logistics Support Squadron, Ogden ALC, Utah. Primary activities included leading teams of maintenance, supply and logistics specialists to Southeast Asia (Vietnam, Thailand, Taiwan, others) to support in-country activities.
      From January 1969 to April 1969, I served as officer in charge, Rapid Area Supply Support Team, Bien Hoa, Republic of Vietnam. I led a combined 23-person, Ogden ALC/Sacramento ALC supply team to rebuild and reinitialize the USAF supply depot destroyed during enemy activity.
      From June 1968 to January 1969, I served as supply operations officer, 2952 Combat Logistics Support Squadron (AFLC), performed various base level supply functions at Ogden Air Materiel Area, UT.
  1987   The Ohio State University – Ph.D., Business Administration,
                                            Concentration: International Business
  1987   The Ohio State University - M.A., Business Administration
  1976   University of Southern California - M.S., Systems Management
  1967   Texas Christian University - B.S., Business Management